(800) 654-7678Introduction:
Catalyst Sport Sciences Inc. (“Catalyst”) respects your privacy and is committed to protecting your Personal Information (as defined below) through its compliance with this privacy policy (the “Privacy Policy”).
This Privacy Policy applies to the Personal Information that we collect from or about you when you use our website (the “Site”) or our services (the “Services”), or when you otherwise interact with us.
By using the Site or Services, or by providing us with your Personal Information, you consent to the collection, use, disclosure, and protection of your Personal Information in accordance with this Privacy Policy.
Accountability:
We are responsible for the personal information we hold or control, including when we transfer it to third parties for processing. We have designated a Privacy Officer to be responsible for its compliance with this Privacy Policy and applicable privacy legislation. We have policies and practices to protect your Personal Information and to respond to your inquiries and complaints.
Personal Information We Collect:
Personal Information is any information that identifies, relates to, describes, or is capable of being associated with an individual, or that could reasonably be linked, directly or indirectly, with an individual.
We collect Personal Information from you when you voluntarily provide it to us by using our Site or Services, or when you contact us to ask a question or request information about our company, products, or services. For example, we may collect Personal Information from you when you:
- Register for our Services, including your name, address, email address, telephone number, and emergency contact information;
- Use our Services, including your training history, health information, and other information related to your athletic development;
- Make a payment for our Services, including your credit card information and bank account details;
- Create an account on our Site, or sign in with a third-party account such as Google or Facebook;
- Send us a question or comment by email, or use our contact form on the Site;
- Subscribe to our newsletter, or participate in our surveys, contests, or promotions;
- Request technical support or customer service;
- Communicate with us through social media platforms; or
- Otherwise utilize the features of our Site or Services that ask for information from you.
In addition, as you navigate through and interact with our Site, we may use cookies or other automatic data collection technologies to collect information about you, such as your usage details, IP address, browser type, device type, and preferences. We may also use third-party services, such as Google Analytics, to track and monitor the traffic and performance of our Site.
How do we use your Personal Information?
We use your Personal Information for the following purposes:
- To provide our Services to you, including facilitating travel arrangements, assessing your training performance, and supporting your athletic development;
- To fulfill your requests for information about our company, products, and services (including processing payments for our Services);
- To communicate with you about your account, requests, inquiries, and transactions;
- To provide you with notices, updates, and offers about our company, products, and services, and those of our affiliates and partners, that may be of interest to you, subject to your consent where required by law;
- To improve the Site, and our products and services, and to develop new features, functionalities, and services;
- To conduct research and analysis to better understand and serve our customers and users;
- To protect the security and integrity of our Site, Services, and business, and to prevent, detect, and respond to fraud, misuse, or unauthorized access;
- To comply with our legal and regulatory obligations, and to enforce our rights and contracts; and
- For any other purpose with your consent.
Reasons we share or disclose your Personal Information
We do not sell, rent, or trade your Personal Information to third parties for their own marketing purposes. We may share or disclose your Personal Information with the following categories of recipients, and for the following purposes:
- With our affiliates and subsidiaries, for the purposes described in this Privacy Policy;
- With our service providers, contractors, and agents, who perform functions on our behalf, such as hosting, payment processing, data analysis, marketing, customer service, and technical support;
- With our partners and sponsors, who may offer you products, services, or opportunities that may be of interest to you, subject to your consent where required by law;
- With other users of our Services, such as coaches, trainers, or teammates, who may access or view your profile, training history, or performance data, subject to your consent or preferences;
- With third-party platforms or applications, such as Google or Facebook, that you use to sign in or connect to our Site or Services, or that you authorize to access or share your Personal Information;
- With other parties, such as law enforcement, government authorities, courts, or regulators, when we are required or permitted to do so by law, or when we believe that such disclosure is necessary or appropriate to protect our rights, property, safety, or interests, or those of others;
- With other parties, such as potential buyers, sellers, or investors, in the event of a merger, acquisition, sale, or other business transaction involving some or all of our assets, or in the context of due diligence for such a transaction; and
- With other parties, with your consent or at your direction.
Only Catalyst’s employees, agents, contractors, service providers (and their employees and contractors) with a business need to know, or whose duties reasonably so require, are granted access to Personal Information about you. All such employees and contractors will be required as a condition of employment to contractually respect the confidentiality of Catalyst’s Users’ Personal Information.
Consentp
Catalyst will not collect, use or disclose your Personal Information without your prior consent, unless otherwise required by law. Consent can be either express or implied, depending on the sensitivity of the information and your reasonable expectations. Express consent is obtained when you clearly and affirmatively agree to the collection, use or disclosure of your Personal Information for defined purposes.
Implied consent is inferred from your actions or inactions, such as providing Personal Information to register for our Services, which implies consent to use such information to provide you with the associated services. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by providing written notice to Catalyst. However, withdrawing consent may affect your ability to access or use some or all of our Services.
How you may access or control your Personal Information
You have the right to access, update, correct, or delete your Personal Information that we hold, subject to certain exceptions as provided by law.
You may exercise your rights by contacting us at [privacy@catalystsportsciences.com], or by using the tools and settings available on our Site or Services, such as your account profile, preferences, or opt-out links.
Note: In certain circumstances, Catalyst may not be able to provide access to all of your Personal Information that it holds. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, or information that is subject to solicitor-client or litigation privilege. Catalyst will provide the reasons for denying access upon request.
You may also withdraw your consent to our collection, use, or disclosure of your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice.However, please note that withdrawing your consent may affect your ability to use our Site or Services, or to receive certain benefits, features, or services from us.
Complaints
You can contact our Privacy Officer at [privacy@catalystsportsciences.com] to make a complaint about our privacy practices. We will investigate and make reasonable efforts resolve all complaints within 30 days of the initial complaint. If Catalyst finds a complaint to be justified, it will take appropriate measures, including, if necessary, amending its policies and procedures.
Cookies and similar technologies
Cookies are small text files that are stored on your computer or device when you visit a website. They help us to remember your preferences, enhance your user experience, and deliver relevant content and advertising to you.
We use cookies and similar technologies, such as web beacons, pixels, and tags, to collect and store information about you, your device, and your interaction with our Site and Services.
Some of the cookies and similar technologies that we use are essential for the functionality and security of our Site and Services, while others are used for analytics, performance, and marketing purposes.
You can manage your cookie preferences and settings through your browser or device, or by using the tools and options that we provide on our Site or Services.
However, please note that blocking or disabling cookies and similar technologies may affect the availability and functionality of our Site or Services, or your access to certain features or services.
Electronic Communications
When you use our Site or Services, or when you communicate with us by email or other electronic means, you consent to receive electronic communications from us, such as newsletters, updates, offers, surveys, or other messages.
You can opt out of receiving electronic communications from us at any time by following the unsubscribe instructions in the messages, or by contacting us at [privacy officer’s email address].
However, please note that we may still send you service-related or transactional communications, such as confirmations, receipts, notices, or alerts, that are necessary for the proper functioning of our Site or Services, or for the fulfillment of your requests or transactions.
Collection of Personal Information from Children
Given the nature of our Services, our Site and Services are intended for children under the age of 16, but we require the consent of the child’s parent or guardian before we collect any Personal Information from them.
If we do not receive verifiable parental consent within a reasonable time, we will delete any Personal Information we have collected from the child.
If we learn that we have collected Personal Information from a child under the age of 16 without verifiable parental consent, we will also delete that information as soon as possible.
If you are a parent or guardian and you believe that your child has provided us with Personal Information without your consent, please contact us at [privacy@catalystsportsciences.com].
Other Important Privacy Information
Security
We take reasonable steps to protect your Personal Information from loss, theft, unauthorized access, disclosure, copying, use, or modification, by using appropriate technical and organizational measures, such as encryption, passwords, firewalls, and access controls. However, no method of transmission or storage of data is completely secure, and we cannot guarantee the absolute security of your Personal Information.
You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. You should notify us immediately if you suspect or become aware of any unauthorized use of your account or Personal Information.
Where do we store and process your Personal Information?
We store and process your Personal Information on our servers or those of our service providers, which may be located in Canada, the United States, or other countries or regions.
When we transfer your Personal Information across borders, we comply with the applicable laws and regulations that govern such transfers, and we ensure that adequate safeguards are in place to protect your Personal Information, such as contractual clauses, certification mechanisms, or consent.
However, please note that the laws of some countries or regions may not provide the same level of protection or privacy rights as those of your country or region, and your Personal Information may be subject to the jurisdiction of the courts or authorities of those countries or regions.
By using our Site or Services, or by providing us with your Personal Information, you consent to the transfer, storage, and processing of your Personal Information in accordance with this Privacy Policy.
Retention of Personal Information
We retain your Personal Information for as long as necessary to fulfill the purposes for which we collected it, or to comply with our legal and contractual obligations, or to protect our rights and interests.
When we no longer need your Personal Information, we will securely delete or destroy it, or anonymize it so that it cannot be linked to you.
The criteria that we use to determine the retention period of your Personal Information include: the nature and sensitivity of the information; the purpose and duration of the use; the legal and regulatory requirements; the operational and business needs; and your preferences and choices.
Aggregated and De-Identified Information
E-mail: Privcy@catalystsportsciences.com Catalyst Solutions Inc.
We may use aggregated and de-identified information from individuals for research purposes, to improve our Site or Services, or to share with our partners, sponsors, or third parties.
This aggregated and de-identified information does not identify any individual and therefore is not considered or treated as Personal Information under this Privacy Policy.
Amendments to this Privacy Policy
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other purposes.
We will notify you of any material changes to this Privacy Policy by posting the revised version on our Site, or by sending you an email or other notification, where required by law.
The date of the last update will be indicated at the top of this Privacy Policy.
Your continued use of our Site or Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the changes, you should stop using our Site or Services, or contact us to exercise your rights or choices.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, or how we collect, use, disclose, or protect your Personal Information, please contact us at:
We will respond to your request or inquiry within a reasonable time and at minimal or no cost to you, where applicable.